Do you ever get any assurance of getting well-versed, technology savvy, and knowledgeable agents when you outsource call center services to other countries? Possibly, not. But call centers in India, definitely assure you of providing such skilled agents. How? Let me explain-
India is a country where almost 1.5 million technical graduates pass out each year. For the same reason, there is no lack of technical support for call centers in India. Not only this, but India is the oldest and most experienced country that securely runs the call centers, adding value to the customer service.
As the above-mentioned reasons may not be enough to explain why companies should outsource call center services to India, I have mentioned some key points below, and that will help you gain insights on call center India outsourcing.
It all started during the Industry Revolution, way back in the 1700s. Manufacturers wanted to shift goods to the countries having inexpensive labour and they found India. Earlier, the most common reasons for outsourcing were cost and headcount reduction. But everything has changed until then. Outsourcing services started in India in the late 90s. And now, India has gained a great experience in outsourcing and has become an expert in it. Therefore, outsourcing in a country like India would be a wise option.
It has been observed that workers in developed nations are very expensive. Generally, they don’t work at lower wages. But workers in developing nations such as in India are ready to work at lower wages due to various reasons. Hence, businesses looking for cost-effective manpower can definitely opt for Indian call center services.
Highly educated workforce
No doubt, India is a country of highly educated and knowledgeable graduates. Universities, in India, produce a huge number of the educated workforce every year. It has been estimated that India has a good hold on churning out almost 2 million English speaking graduates and almost 75,000 IT graduates per year. This could be one of the best advantages for the businesses that want a high-quality workforce and a workforce, which is well versed in the English language. Not only in English, but students in India have proficiency in various languages such as French, Spanish, and German etc. As a part of the academic, students are bound to choose second or third languages of their choice.
No lack of tech-support
As discussed above, India is good at producing a large number of technical graduates each year, so businesses involved in the technical operations won’t need to suffer. It’s quite easy to find agents for technical support without any hassle.
Growing competition among service providers
As India has quite an enormous amount of service provider’s working day and night, therefore, there always remains a kind of competition among different service providers. Each of them is in the race of proving themselves better. For the same reason, they ensure that their service quality is up to the mark, their offerings are better than their competitors and varied price ranges of services can be seen. Competitors try to make their products or services better and try to sell at the prices that must benefit them as well as their clients. Due to this competition, you can believe service providers to offer their best to you.
Access to the latest technology
A phenomenal amount of population in India is technology savvy. From businesses to educational institutes, hospitals etc., all these organizations run on latest technology and that’s what makes the country stand out among others. As I said, there are quite a large number of service providers in India due to which there is always competition between each of them. Hence, no call centers step back from using the latest technology. The time new technology arrives on the market, you can get to see the majority of call centers using it to ensure that they don’t lack behind their competitors. The latest technologies help businesses to keep updated with the new strategies and provide them better business insight.
In my opinion, the above reasons are enough to explain why call center India outsourcing is necessary. Currently, India is in the midst of ‘Digital India Revolution’ in order to get all its cities the robust IT infrastructure so that the entire country can connect with the rest of the world. This will, in the future, definitely give businesses one more reason to outsource to India.